At ca.drizzililciuos.ru , we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website , purchase our snacks, sign up for our newsletters, or interact with our services . By using our Services, you consent to the practices described in this policy.
1. Information We Collect
We collect two types of information to provide and improve our Services: Personal Information (data that identifies you) and Non-Personal Information (anonymous data that does not identify you).
1.1 Personal Information
We may collect Personal Information directly from you when you interact with our Services, such as:
- Contact details: Name, email address, phone number, shipping address, and billing address.
- Account information: Username, password, and order history.
- Communication data: Information from emails, chat messages, or phone calls you send to our support team.
- Marketing preferences: Whether you opt in to receive newsletters, promotional offers, or updates and your preferences for how we contact you.
1.2 Non-Personal Information
We automatically collect Non-Personal Information to analyze usage patterns and enhance your experience, including:
- Technical data: IP address, browser type, device model, operating system, and pages you visit on our website.
- Usage data: Time spent on our site, links clicked, and how you navigate our Services.
- Aggregated data: Anonymous statistics like “total orders placed in a month” or “most viewed snack categories”.
2. How We Use Your Information
We use the information we collect for legitimate business purposes, including:
- Fulfilling orders: Process your purchases, arrange shipping, send order confirmations, and track delivery status.
- Managing accounts: Maintain your account, update you on order history, and allow you to access your personal details.
- Providing support: Respond to your questions, resolve issues, and address feedback.
- Improving our Services: Analyze usage data to optimize our website design, expand snack offerings, and fix technical issues.
- Marketing (with your consent): Send newsletters, promotional emails, or SMS alerts about new products, discounts, or events—only if you have opted in to receive such communications. You can unsubscribe at any time.
- Compliance: Meet legal obligations, such as processing payments securely, maintaining tax records, or responding to lawful requests from regulators.
3. How We Share Your Information
We do not sell, rent, or trade your Personal Information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:
3.1 Service Providers
We partner with trusted third-party service providers to help us operate our Services. These providers are contractually required to protect your data and use it only to perform tasks on our behalf, such as:
- Payment processors to securely process credit/debit card payments.
- Shipping carriers to deliver your orders.
- Email marketing platforms to send newsletters.
- Analytics tools to track website usage.
3.2 Legal Requirements
We may disclose your Personal Information if required by law, such as:
- Responding to a court order, subpoena, or government request.
- Protecting our rights, property, or safety, or the rights of other users.
4. Data Security
We take reasonable measures to protect your Personal Information from unauthorized access, loss, or misuse. These measures include:
- Encrypting sensitive data using industry-standard protocols.
- Restricting access to Personal Information to only authorized team members who need it to perform their roles.
- Regularly updating our website and systems to fix security vulnerabilities.
While we strive to keep your data safe, no online service is 100% secure. We cannot guarantee absolute protection against unauthorized third-party access. You are responsible for keeping your account password secure and not sharing it with others.